When the company first appeared, managers communicated with clients by phone and email. As messengers grew in popularity, Alatoys launched a corporate WhatsApp. Clients could write and request a price list or clarify the terms of cooperation. But since one WhatsApp account can only be linked to one phone, only one manager answers all messages. The company is growing, there are more and more clients, and the manager no longer has time to answer everyone.
As the company grows, it becomes clear that it is no Uruguay WhatsApp Number Database longer possible to process orders as before. To organize and systematize work with orders, the company connects AmoCRM. WhatsApp Number Database remains the main channel of communication with clients, so after setting up the system, the company begins to look for ways to connect it to the CRM system. Then it will be possible to respond to clients directly from AmoCRM, without logging into a WhatsApp account and without being tied to one phone, and all correspondence with clients will be stored in client cards.
Task
Connect WhatsApp to AmoCRM to process customer requests directly in the CRM system.
Solution
Alatoys installed a messenger aggregator — a competitor to Pact. But soon they noticed that some messages were not coming to AmoCRM. They were visible if you logged into WhatsApp from your phone, but not in CRM. Clients requested a price list, did not receive an answer, and left. Then Alatoys started looking for another messenger aggregator and chose Pact.
Now all Alatoys managers work in the AmoCRM interface and respond to clients' messages from Instagram, Telegram, Viber and VKontakte there. With the help of Pact, they were also connected to the CRM system, but WhatsApp remains the main communication channel. Wherever the client writes, managers try to immediately transfer the communication to Uruguay WhatsApp Number Database, and traffic from Instagram advertising goes there too.
When a client writes in Uruguay WhatsApp Number Database , a bot answers. It asks three questions: where do you plan to sell toys, how much do you plan to order, and when. The bot determines the type of client: large or small wholesale. Depending on their answers, a certain manager is connected to the dialogue.
Two years ago, the company had five sales managers. With the advent of Pact, their efficiency has increased. Previously, when managers mostly called clients or sent emails, the conversion was lower because clients did not always answer calls. Now clients can reply to a message in a messenger when it is convenient, and the conversion is growing. The number of managers has also tripled — to 15 people.