Therefore, it differs from the PABX ( Private Automatic Branch eXchange ) or telephone switchboard that works through the traditional telephone network, since it works from an IP network.
There are, in turn, different types of IPBX:
The physical IPBX : integrated into a local brazil whatsapp shopping data infrastructure, it takes the form of a box installed in the company.
Centrex : if the use of an IPBX is still necessary, everything is managed and centralized by a third party, a telephone operator for example, and the telephone infrastructure is dedicated to several customers. In this case, the service is hosted in the cloud or on an external server.
Virtual PBX : In this case, the PBX is 100% cloud-based, but remains private. The company therefore has no telephone infrastructure to manage.
- VoIP PBX
Companies that use it are equipped with a router connected to the so-called telephone infrastructure, composed of:
A high-speed connection ,
a switchboard ,
IP phones .
Unlike the old PABX system, businesses can easily add and configure new lines from a computer interface.
When your IP telephony system infrastructure is hosted in the cloud, it is called cloud telephony . As you may have understood, this technology offers specific advantages, since the IPBX is not stored on your premises. It also greatly simplifies your processes: you only need a web application to connect to the various services.
Advantages of implementing a PBX for your business
Companies that decide to entrust the management and centralization of their communications to a PBX do so with the aim of obtaining benefits such as:
The adoption of a more professional and robust corporate image .
Offering better customer service through more direct and personalized contact. Providing a single fixed telephone line through which customers can access different services in the company positively impacts the brand image.
Increased customer confidence by being able to access a more direct and effective medium than others such as email , for example.
Increasing team productivity by allowing them to communicate more quickly and easily with each other.
Access to advanced communication features, depending on the type of PBX you have:
Voicemail,
call recording,
IVR,