Economic advantages
We've all experienced the cost benefits of VoIP phone services , such as connecting directly to a friend on the other side of the world via Skype, at no cost!
The business world was quick to realise that it could also benefit. Depending on the offers (which are sufficiently varied to suit all types of companies), significant savings can be achieved. Compared to conventional telephone rates , call prices remain globally cheaper.
At the same time, hardware costs are also lower . This australia whatsapp shopping data is especially the case if you opt for softphones, which will free you from significant hardware costs.
It is up to each company to study the formula that best suits it from among all the possibilities available on the market. Here are some examples:
Aircall , a 100% cloud-based solution, is able to connect with your favorite business software. If you use any tool like Salesforce, Zoho, Shopify or Microsoft Dynamics, you can sync them with just one click.
Fonvirtual , a cloud solution for business telecommunications. The tool is intuitive, easy to use and requires no additional installations or investments.
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- Structural advantages
A VoIP service is quick and easy to implement. This technology thus effectively responds to the changing needs of organizations . It is easier, for example, to equip additional staff in the event of mass recruitment.
The IPBX is also easier to install than the PABX, which requires numerous connections and configurations.
Maintaining a VoIP system is less difficult to carry out, especially if part of the services are outsourced.
Ultimately, what is achieved is an optimization of physical space and mobility.
- Operational advantages
With IP telephony, companies have a wider range of functions:
Call statistics,
call forwarding,
central answering machine, etc.
Thanks to CTI ( Computer Telephony Integration ) technology , the VoIP system can be integrated with many other tools, such as help desk software or CRM . This interconnection greatly optimizes the management of customer service or sales activities.
VoIP telephony is a great ally for mobile or teleworking workers. Depending on the options, they only require a mobile phone , a dedicated web application and a broadband connection .
Disadvantages