What does this mean for customers? On the positive side, customers may feel more connected or engaged with AI systems that exhibit human-like characteristics, resulting in a more personalized and relatable experience. On the negative side, customers may become offended or irritated by responses they perceive as rude or dismissive. What does this mean for teams? Teams need to be aware of this to best manage user expectations and ensure they understand the capabilities and limitations of AI systems.
( back to top ) Artificial Intelligence (AI) AI is, in general, the concept of having machines that can think and act like humans. Generative AI is a specific ew leads type of AI (more on that below). What does this mean for customers? AI can help your customers by predicting what they are likely to want in the near future, based on what they have done in the past.
It provides more relevant communications and product recommendations, and can remind them of important tasks to do (e.g., “Time to reorder!”). more helpful, personalized, efficient, and seamless. What does this mean for teams? AI helps your teams work smarter and faster by automating repetitive tasks. This saves employees time, provides customers with faster service, and provides more personalized interactions—all of which increase customer loyalty and drive business.