Using data analytics to predict and prevent potential problems before they impact customers minimizes service disruptions, improves reliability, and contributes to overall customer satisfaction. Utilities can leverage the powerful synergy created by big data and cloud computing to bq bdirectory understand their users as much as possible, and to gain full insight into how their business functions internally. With the knowledge extracted from the data stream, organizations can gather feedback and use valuable information to both improve business processes and structures and to raise the bar of the quality of the customer experience.
Flexible Billing Options. New technologies enable billing to become a memorable experience : finally flexible billing processes, such as those based on time of use, can intercept different customer preferences, improving satisfaction, promoting financial stability and meeting the specific needs of different customer segments.
By combining these customer strategies, utilities can create a comprehensive, customer-centric approach that not only attracts new customers but also builds a valuable relationship that lasts over time.
Among the solutions that are contributing to the improvement of the customer strategy in utilities we find cloud computing, a technology capable of not only exponentially increasing the computing power and storage space but also increasing the security and efficiency of sending invoices, in full compliance with corporate compliance.