User trust is everything. Users can easily delete mobile apps that are indicated to be detrimental to them. So, with a web app, you can slowly gain user trust. If users believe that the data they provide is "safe", they will willingly download the mobile app. With the trust that users give to the platform you have, you should be wiser in retrieving data on users' cellphones. Once you break user trust, it's over.
Especially now, awareness of data security & data privacy is increasingly high. So, what does wise mean? The wisdom here is that the user must list of us number clearly what data will be recorded. Don't let, without the user's knowledge, you record data that is outside the scope of your interests. For example, when a user uses a mobile app, the platform should only record data related to the platform. For example, favorite items, frequently purchased item categories, time of purchase, information on profile, transaction history.
private messages and personal information of the cellphone owner. Seriously, don't let data security & data privacy issues stop you from flying higher. Remember, mobile apps are used to increase user engagement with the application, not to record all user data. 3. One-stop services When the WhatsApp messaging service does not have a web app that allows users to access the service via desktop, many users complain.